We post our items to over 50 countries. Firstly, we promise free and fast shipping along with professional and secure packaging. But most importantly you can be assured of old fashioned customer service. You can expect our service to be friendly and professional. You can also be assured that the service will continue after you receive you purchase. Our goal is for you to return to our store or recommend us. So we wish for you to only a positive experience.
We have 100% POSITIVE FEEDBACK and we will not be satisfied if ONE customer is unhappy!! Don't miss out on your chance to SAVE while buying from a trusted seller.
Q: Will I have to pay sales tax?
A: If you live outside of North Carolina you will NOT incur any sales tax.
Q: Are your rugs cleaned?
A: Yes, our rugs has been professionally cleaned free of any dust and ready to be used and enjoyed.
Q: What if I get the rug and I don’t like it?
A: No hidden charges, no restocking fees. If you do not like the rug, please return it within 30 business days of receiving it for a full store credit or refund less shipping. If the rug was not in the condition it was described to be please contact us and we will do our best to resolve the issue and keep you a happy customer.
Q: When will my rug(s) be delivered?
A: Once the order is placed we send it within 1 business day.
Q: Will I get any tracking number?
A: Yes, we will send you an email with your tracking order to manage delivery date.
Q: What types of payment do you accept?
A: PayPal is our preferred method of payment for all orders. If for some reason PayPal isn't viable for your payment, please contact us. Payment methods other than PayPal may delay shipment of your order.
Q: Do you ship international?
A: We ship worldwide.
Q: How much are the shipping fees?
A: Free delivery to the continental United States. Hawaii, Alaska and all other countries please email us for the shipping quote before you make your purchase.
Q: What shipping methods do you have available?
A: We ship all of our items via FEDEX.
Q: What do I do if my package was lost or damaged?
A: If a package arrives damaged, please contact us and hold onto the merchandise and all packing materials until advised otherwise by the shipment company. If your shipment does not arrive when anticipated, you can contact us for further details.
Q: I still have a question. How can someone assist me?
A: If you have any additional questions or comments please don't hesitate to contact us.