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Customer Service

  • Shipping & Delivery

    We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations.

    When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page.

    Admin Rugs ships primarily by United Parcel Service (UPS) and FedEx in addition to United States Postal Service (USPS) and multiple carriers for freight shipments.

    Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.

    Shipping & Processing Orders placed before 4 PM CST (GMAT-6) generally ship the same business day, subject to availability, inclement weather and Holidays. Only United Parcel Service (UPS) and FedEx applies for this and United States Postal Service (USPS) is excluded. If United States Postal Service (USPS) is selected for shipping, the order will usually ship out in 24-48 hours from the order being placed.

    Special order items and some items sent directly from our suppliers may take 24-48 business hours to ship. Orders requiring assembly or international orders may not ship the same day.

    International & Domestic USPS packages are not scanned/tracked by the US Post Office. Therefore, if USPS is chosen as a shipping method, Admin Rugs is not responsible for any lost, stolen or returned packages. This includes any lost shipping costs.

    Orders over 150 lbs ship by freight and we will contact you with shipping charges. We will contact you timely of any shipping issues or expected delays. Our shipping and processing charges are intended to compensate our company for processing your order, handling and packing the products you purchase, delivering them to you, and covering related overhead. Our staff always strives to provide the fastest and reliable product delivery.

    Your shipment status can be tracked directly from our website at www.adminrugs.com by logging into your account. Please note that we occasionally ship from multiple warehouses and your order may arrive in multiple boxes and at different times. Your packing slip, included in the shipment, provides detailed information about your shipment contents. Your order confirmation, shipment notices and packing slips are emailed to the email account you left with us at the time when you placed your order and can also be retrieved by logging into your account.

    Delivery times to international locations vary, depending on the country. Admin Rugs reserves the right to bill you for additional handling fees imposed by UPS or DHL and incurred by Admin Rugs in conjunction with delivering the product to you. These additional handling fees include, but are not limited to: extended area surcharge, address change or correction while in-transit, oversize box surcharge, shipment intercept, hold for pickup at terminal, and other fees billed to Admin Rugs by a common carrier. Import duties and brokerage fees for international shipment are the sole responsibility of the customer.

  • Privacy & Security

    Information Collection and Use

    adminrugs.com is the sole owner of information collected on this site. We will not sell, share, or rent this information to any outside parties, except as outlined in this policy. We collect information from our customers to process orders and better serve you with pertinent information, such as order confirmations and order status updates. Information collected includes your name, shipping address, billing address, telephone numbers, e-mail address, and payment information such as your credit card number. We also require you to submit a username and password of your choice for your future access to your account information. To safeguard that your user name and password remain confidential, DO NOT share this information with anyone. If you elect to receive our newsletter or special promotions, your contact information will be used for the delivery of these items. We allow third-party companies to collect non-personally identifiable information when customers visit our site. These companies typically use a cookie or web beacon to collect this information in order to provide advertisements likely to be of interest to you. Our site does not respond to “Do Not Track” signals or mechanisms.

    Registration

    In order to process your orders placed on this website, you must first complete the registration form. During registration, you will be required to provide your contact information, which includes your name, e-mail address, telephone number and street address. This information is used to provide you with important adminrugs.com services such as automated order status updates via e-mail.

    Order

    Most of the information collected in the registration process will be used to process orders. During the order process, you will have to provide financial information such as your credit card number, expiration date, money order, wire transfer or check information. This information is used for billing purposes and to fulfill your order. If we have trouble processing an order, we will use this contact information to get in touch with you. To properly process your credit card information, we must share your personal and financial information with the merchant bank for authorization and approval. This process is protected by an enhanced security system. See the Security section below for more details on security measures and procedures. We do not share your personal and financial information with any third parties, except those specified in the Sharing section of this policy.

    Cookies

    We customize certain Web page content based upon your browser type and other information provided by our cookie. If you choose to reject the cookie, you can still browse our store but will be unable to use the shopping cart to buy merchandise. The adminrugs.com shopping cart cannot function without cookies enabled so that the necessary information to process your order is retained. If you disable cookies, adminrugs.com be unable to accept your online order. We will not share any personally identifiable information provided by this cookie with any third party. We will, however, link data stored in cookies to the personally identifiable information you submitted while on our site. This allows us to personalize your shopping experience and discern user preferences to evoke subconscious feelings of familiarity and assurance.

    • Some of our business partners (e.g., advertisers) use cookies on our site. We have no access to or control over these cookies.
    • This privacy statement covers the use of cookies by adminrugs.com only and does not cover the use of cookies by any advertisers.

    Log Files

    We use IP addresses to analyze trends, administer the site, track user movement, and gather broad demographic information for aggregate use. We do not link IP addresses to personally identifiable information, and we do not distribute or share IP information with any third parties.

    Sharing

    We may employ third party companies to perform functions on our behalf. These functions may include order fulfillment, package delivery, marketing assistance, postal and e-mail delivery, customer service, data analysis, and credit processing. The third parties we contract for these purposes have limited access to your personal information and may not use it for other purposes.

    We may frame or mask another website so that the look, feel and interface simulate the experience of browsing a genuine adminrugs.com web page. Extreme care and discretion is exercised when evaluating third party sites. We only brand third party sites if their organization applies stringent security and privacy practices which parallel our own commitment to safe online shopping.

    As our business continues to evolve, we may acquire or sell business units or subsidiaries. Customer information is one of the business assets that would be transferred in these types of transactions. In such a situation, your personally identifiable information would only be used in a manner consistent with our pre-existing Privacy Notice.

    We reserve the right to disclose your personally identifiable information as required by law, and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on our website.

    Testimonials

    The testimonials section of the adminrugs.com website is for the purpose of sharing positive experiences. The testimonials section is moderated to ensure accurate and positive testimonials. Published testimonials are genuine and are not edited or altered by adminrugs.com. adminrugs reserves the right to post or remove any testimonial at its discretion.

    By posting your comment(s) or testimonial(s) ("Testimonial") on our website, you give us permission to reprint or use the Testimonial in connection with our business. You also are agreeing to the following: (1) The reprint or use of the Testimonial will be at our discretion and without compensation; (2) We may use the Testimonial with or without any pseudo (pen) name credit; (3) Our right to use the Testimonial is perpetual and may be assigned by us; (4) We may use the Testimonial locally, nationally or globally and such use may be made in any media, information or communication platform (including Internet advertising) currently in use or later developed; and (5) You and not someone else composed and posted the Testimonial.

    Other than your pseudo (pen) name, which we may or may not use, your personal contact information will not be disclosed in connection with our reprint or use of your Testimonial.

    Children

    adminrugs.com does not sell products for purchase by children. Youth-oriented products are sold for purchase by adults only. If you are under the age of 18, you may only adminrugs.com in the presence of a consenting parent or guardian. We will not knowingly or intentionally collect personal information via the Internet from children under the age of 13. adminrugs.com is committed to protecting the welfare and privacy of children.

    Links

    This website contains links to other sites. Please be aware that adminrugs.com is not responsible for the privacy practices of such other sites. We encourage our users to be aware when they leave our site, and to read the privacy statements of each and every website that collects personally identifiable information. This privacy statement applies only to information collected by this website.

    Security

    adminrugs.com takes precautions to protect its customers' information. When you submit sensitive information via the website, your information is protected both online and offline.

    When our registration/order form asks you to enter sensitive information (such as your credit card number), that information is encrypted and is protected with the best encryption software currently available in the industry - SSL. adminrugs.com uses the most advanced form of SSL software available: 256-bit encryption by VeriSign. To learn more about SSL, follow this link www.verisign.com.

    Access to all of our users' information is restricted. adminrugs.com operates in a secured and locked facility that requires all employees to check in and wear valid ID badges. Security cameras are positioned throughout the building in conjunction with multiple alarm systems. Only employees who need the information to perform a specific job are granted access to personally identifiable information. If you wish to have your financial information removed at the time of your order, you may opt to have your financial information deleted from our records upon completion of your order. Otherwise, you may contact us at info@ adminrugs.com, or call 1-312-429-4580, to request that your information be deleted from our database. For future transactions, you will be required to re-enter your information.

    All adminrugs.com servers, including web servers and database servers, are housed and maintained in secure locations. Access to the database is strictly monitored and protected from outside access. Internet access is restricted and protected by multiple Checkpoint and Cisco firewalls and password protection. The servers on which we store personally identifiable information are kept in a secured environment, inside a secured and locked room. All backups are stored and locked in a high-level security room. Only personnel with proper security clearance have access to these restricted areas. Tape backups are not permitted to leave the premises without prior authorization.

    All employees are kept up-to-date on our security and privacy practices. Every quarter, in addition to any time a new policy is added,  adminrugs.com employees are notified and/or reminded about the importance of privacy, and what they can do to ensure that customers' information remains protected at all times.

    If you have any questions or concerns about adminrugs.com security practices, you can send us an email at adminrugs.com.

    Special Offers

    Our special offers are sent only to customers who grant adminrugs.com permission to send them such information.

    To honor the privacy of our users, we offer the option to not receive these types of communications. At the time of your order, you may opt to not receive special offers and news by clicking the appropriate field. Furthermore, all special offers are sent via e-mail and include an opt-out link if you no longer wish to receive special offers and news. Customers might still receive intermittent updates on products, services, specials or adminrugs.com news. Please reference the Choice/Opt-out section below for further details on how to be removed from our mailing list should you choose to be removed.

    Correction/Updating/Reviewing Personal Information

    Customers may change or review their stored account information such as street address or e-mail address through our website by visiting our Help section. You must have your username and password in order to access your account. In the event you forget both your username and password, please contact our customer service department for assistance.

    Choice/Opt-out

    For customers who wish to opt-out and stop receiving adminrugs.com special offers and related news adminrugs.com provides several ways to do so. Users who no longer wish to receive our newsletter or promotional materials may opt-out of receiving these communications by un-checking the "permission to send" field when processing their orders. They may also send e-mails to info@adminrugs.com  with a request to be removed. Finally, they may use the link provided in all adminrugs.com communications to automatically unsubscribe.

    Notification of Changes

    If we decide to change our Privacy Policy, we will post those changes to this privacy statement, the homepage, and other places we deem appropriate so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we disclose it. We reserve the right to modify this privacy statement at any time, so please review it frequently. If we make material changes to this policy, we will notify you here, by email, or by means of a notice on our homepage.

    If you have opted out of receiving communications from adminrugs.com, you will still be able to view news of policy changes at adminrugs.com. Otherwise, you may e-mail us at info@adminrugs.com or call us at (312) 429-4580 to ask our customer service department about changes and updates.

    Last Update

    The Privacy Policy contained herein became officially effective January 1, 2014.

  • Returns & Replacements

    At Admin Rugs, we want you to be satisfied with your purchase. If you are not satisfied with your purchase, you may return new unopened items within 30 days of delivery for a full refund. 

    You may returned opened products within 30 days for a full refund as long as less than 30% of the product has been used.

    Items that are Not Refundable

    • Products without original packaging
    • Products where 30% or more have been used
    • Products purchased more than 30 days from date of return request
    You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund earlier. We'll notify you via email of your refund once we've received and processed the returned item.

    If you are a customer with an account, to make a return, simply log in to your account by clicking “log in” or “my account” at the top of the page. Once logged in, go to “Help Desk”, the last tab under the “my account” heading on the left hand side of the page. The page will open to “My Support Tickets” where you can fill in the first blank box with the title: “Return.” From the dropdown menu that says “Assign order,” choose from your previous orders to show which one you would like to return. In the comments box, please write your reason for return. 

    If you do not have an account, click the “contact” tab at the bottom of the page and write your name, order number, item number and reason for return in the blank box labeled “comments” on this page.

    A customer service representative will contact you once this form is submitted and will provide you with a return authorization number for your records and for the return package. Returns will not be accepted without a return authorization number. 
  • Ordering

    We Accept Payment via Major Credit Cards – Visa, Mastercard and American Express. Our checkout process is encrypted with a 128-bit SSL certificate. This ensures all sensitive data, such as credit card information and billing/shipping address be processed securely without any compromising factors.

  • Payment, Pricing & Promotions

    Promotions and NEW products will be available time to time on our web site , you will also be notified via Email if you registered to our Newsletter. To receive promotions become a member of adminrugs.com newsletter.  From time-to-time we will contact you via email with promotion codes.  If you would like to become a member simply enter your email at the bottom of the page.    The only information we will collect from you will include you: name andemail.  You will need to create a password as well.  If you decide that you would like to discontinue receiving promotions from time-to-time for us you may opt-out by clicking on the 'opt-out link' at the bottom of the promotional email and following the simple steps.

  • Viewing Orders

    Whenever you place an order through the Admin Rugs's website, your order is added to your order status history in the top section of 'your account'.Within this section, you can view the details of every Snapfish order you make (within 12 months). You can view:

    • The status of each order (whether it has been completed, shipped, etc.)
    • A breakdown of the charges
    • A history of your past orders (up to 12 months)

    To view the details of an order, including the products and prints ordered, click 'order details' on the right side of the order.

  • Updating Account Information

    To change your account information, click on “my account” next to the Welcome tab at the top of the page. Once you enter your login information you will be brought to your account page, which has a sidebar menu to the left of the screen under the heading “MY ACCOUNT”. 

    • To change the way your name appears or your email address, click on the tab in the sidebar menu that says “Account Information”. 

    • To change your billing or shipping address click on the tab in the sidebar menu that says “Address Book”. This will bring you to your address page, where you will have the options to click on “Edit Address”, “Delete Address”, or “Add Address”. 

    • To subscribe or unsubscribe to our newsletter, click on the tab in the sidebar menu that says “Newsletter Subscriptions”, where you will have the option to subscribe, or click the box which says unsubscribe.
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